In the harsh environment of pulp and paper mills an estimated 60% plus of machine breakdowns are usually attributable to maintenance issues.

Preventing these problems is infinitely more attractive than unscheduled downtime and may explain why Spooner Industries has seen a significant increase in service inspection visits across many markets including paper.

In response, a strengthened team harnessing new technology are delivering new services as the rebranded SpoonerPlus. Designed to add value to customer’s equipment via optimisation and improved reliability, SpoonerPlus Manager, Andrew Stead said:

“With a combination of old machines and new operators, many of our customers value advice and support in training and ensuring maximum machine efficiency. The opportunity to extend our Spares & Service operation in both practical and technical terms adds real value, ultimately improving quality and elongating machine life for our customers.”

PPM (Planned Preventative Maintenance) is a key element of the SpoonerPlus services and of particular value in the paper industry. With mills operating on a 24/7 basis, the value of regular inspection and maintenance checks cannot be ignored. Producing a PPM programme for customer’s maintenance staff to carry out that fits alongside operational needs, SpoonerPlus will also plan in appropriate visits by a dedicated team of SpoonerPlus engineers. Developing a close relationship with the customer, the team will ensure all possible issues are identified and addressed before any concerns arise and any major maintenance requirements will be accommodated within planned shutdown periods.

Paper mills can also benefit from Remote Interrogation – just one of the new services on offer through SpoonerPlus. Providing opportunities for predictive maintenance the service is run online via a VPN connection. Spooner process experts can interrogate the operating history of equipment and monitor, analyse and resolve any issues. This can be provided on a regular, ongoing basis, delivering excellent product support and continual optimisation of the equipment.

Online Training has also been developed via an online platform linking to the SpoonerPlus website. This provides remote access to tailored training packages to gain Spooner accreditation. Created to educate new and existing personnel and promote understanding of the capabilities and limits of the equipment, the training ensures confident operation and maintenance whilst informed decisions on process improvements can be made.

The SpoonerPlus team consists of Service and Process Engineers together with in-house design facilities. Backed by over 80 years’ unrivalled worldwide experience in industrial processing solutions, SpoonerPlus is in the continuous improvement process business to stay. Andrew Stead sums it up:

“SpoonerPlus is here to help. Our aim is to be first and foremost in everybody’s mind when they have a technical problem so their first call is to SpoonerPlus.”

To learn more about how SpoonerPlus can support you, get in touch with Andrew Stead at astead@spooner.co.uk, Lee Fairhurst at lfairhurst@spooner.co.uk, or call +44 (0) 1943 609 505.

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